Mr. Franco Io has been the General Manager of the LN Garden Hotel, Guangzhou since 2013. He is an American national, and was born in Macau. He started in the hospitality industry over 30 years ago as a doorman. Today, he is also leading the fifth installment of the Lingnan Group and the flagship boutique hotel, LN Hotel Five, to new heights using his years of experience to excel in guest experience and hotel management.
“Be passionate. Be Creative. Challenge yourself and the system.”
– Franco Io
A great deal of responsibility falls on Mr. Robert Zhang. He is dedicated to helping guests and colleagues alike solve problems. After more than 12 years working as an engineer, he has become an indispensable member of the LN Garden Hotel family.
“Study the basics and improve your skill in the hospitality industry.”
– Robert Zhang
Mr. Charisma Fan has dedicated over 17 years to Finance, his professional passion. He pushes himself and encourages his team to embrace new things and to endure challenges. His expertise and professionalism make him an ideal Director of Finance.
“Any difficulties or challenges you face now are the foundation for success in the future.”
– Charisma Fan
Assistant Director of Human Resources
Ms. Fion Liang began her career over 8 years ago as a Sales Admin. Throughout her time in this industry, she has always loved connecting with people and getting to know people of different cultures.
“Be creative. Be more data sensitive. Be ready for new things.”
– Fion Liang
Director, Revenue Management
Ms. Francisca Feng got her start in this industry 14 years ago as a secretary. Her favorite thing about working at the LN Garden Hotel, Guangzhou is that every day is exciting and everyday is different.
“Be patient and be ready.”
– Francisca Feng
Director of Sales and Marketing
Ms. Sara Lei started her career as a member of the housekeeping staff in 1985, learning the ropes of the hospitality industry. Today she is the Director of Sales and Marketing and uses her years of experience to push the hotel in new directions.
“Nothing is impossible!”
– Sara Lei
Mr. Mathew Ma has been a loyal contributor to the LN Garden Hotel since its opening in 1985 and is committed to upholding its values and traditions. He has dedicated his career to ensuring the safety and security of the hotel and encouraging the well-being of all guests and team members.
“Explore the world, discover new things, set goals, learn from your mistakes, grow as a person, and persist in the things you want.”
– Mathew Ma
Chairman, Staff Union
Mr. Tom Liu, Chairman of the Staff Union, has been at the LN Garden Hotel since 2003. As a valued and respected member of the Garden family, Mr. Liu has constantly provided customer satisfaction through excellent service.
“Love the Garden brand! Be loyal, study hard, and work with passion.”
– Tom Liu
Executive Chef, Western Cuisine
Chef Robert Conaway joined the LN Garden Hotel, Guangzhou team in 2015 as the Western Executive Chef. He began his professional career 30 years ago in an ice cream parlor, and since then has worked at some of the finest restaurants throughout the world. He brings his signature blend of American and international cuisine to Guangzhou. Gourmands from all over the world come to enjoy his scrumptious creations.
“Do what you love; the money will come.”
– Robert Conaway
Mr. Ivan Lo started in the hospitality industry over 24 years ago in Hong Kong and joined the team at the LN Garden Hotel, Guangzhou in April of 2016 as the Director of Rooms. His favorite thing about this industry is the opportunity to meet wonderful people and make life-long friends.
“Success is a journey. Make sure that you have great fun getting there.”
– Ivan Lo
Director, Sales and Marketing
Henry started working with LN Garden Hotel in 2006 as a Restaurant Manager and since then has been constantly moving up his career path by working in diverse departments. As Director of Sales and Marketing, Henry demonstrates excellent leadership in managing all aspects of sales, analyzing and achieving strategic objectives and business growth goals.
Ms. Olive Cui has worked in the hospitality industry for over 21 years, initially as a reservations clerk. Today she utilizes her skills and knowledge to bring the guest experience to new heights. As the Resident Experience Manager, she has an enduring love for people, not only for the apartment guests, but also for her colleagues.
Business Development Executive
Joined in 2017, Heather brings in sales expertise and leads the business development for the Korean market at LN Garden Hotel.
Ms. Ho joined LN Garden Hotel in 2013 as a front desk executive at hotel’s apartments and now is the Front Desk Manager. Her journey over 5 years has presented her with learning opportunities eventually helping her grow in her field.
Cecilia Zhu joined LN Garden Hotel in July 2016 and since then has been working across various departments including Rooms, Food & Beverage and Finance. LN Garden Hotel provided her with the opportunity to meet mentors and leaders who has been influential in guiding her in her career path.
Ms. Lai joined as a management trainee and has been extensively working on managing large scale events. Her core responsibilities also include managing hotel’s wechat account and expanding media relations.
Starting with humble beginning of management trainee in 2016, Ms. Guo has developed her skills and potential and now works as Assistant Manager in Public Relations department. She believes as a hospitality professional, one needs to consider guests as their highest priority and work towards it.
With more than 20 years of hospitality experience, Ms. Zheng brings in extensive experience and knowledge to her role as a Restaurant Manager at LN Garden Hotel. She has keen eye to detail and is proactive in promoting the restaurant.